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You are going to need great help to run your coffee shop, but don't worry because you should be able to find it. There are always people looking for work so you just need to take your time to choose those that display the traits that will be very positive for your coffee shop. One of the most important things you need to evaluate is their ability to show up. Find out what they think about getting up early in the morning and about their mode of transportation. Customers may end up waiting for their orders longer than they should because you are short staff. They may not care if they have to wait once in a while but it if becomes a regular occurrence, they are going to start getting their coffee somewhere else. You also have to set a good example for all of the other employees. If they find you don't care about attendance others will start to take advantage of it as well. There are some other valuable skills that you need from your employees as well. Look for individuals that are well groomed, friendly, willing to communicate what they need, they smile, and they are a good listener. You also want to hire people to work for you that have a very positive attitude. Negativity can spread like a poison for your business. Other employees and even customers will pick up on their poor attitude. One of the best ways to find out what they have to offer is to ask a serious of questions. Make sure some of them are open ended so you can get a good idea of their communication style. Ask them how they will handle conflicts with customers and with other employees. The answers they give you are going to tell you a great deal about their character. Make sure you follow up with references and previous employers as well. Don't assume that you can just hire an employee and then turn them loose in your business. They may work for you a day and then never return if you do this. They can also pick up bad habits that will be hard to break later on. It is essential that you have a quality training program in place. This way you can be sure they have the skills they need to meet the needs of every single customer that walks in the door. If you don't have a good training program in place for your employees, you will find your turnover rate is high. That means understaffed to meet the needs of your customers. It also means going through that application and interview process again and again. Employees that are well trained tend to feel confident that they can perform well on the job and they stick with it. You will find everything about your coffee shop is smoother and better when you take the time to hire the best possible employees. You want them to find the job enjoyable and not just a place they have to go to make money. Give them plenty of incentives to stay working for you. If they have respect for you, they will make sure they give you plenty of notice when it is time for them to move on to other employment. Treat your employees well and it will benefit your coffee shop business in many ways. They will work hard, they will offer suggestions, and they will let you know of any problems that they have noticed. Your employees are a vital part of the success of your business. Make sure you always let them know how much you appreciate their efforts.
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About the Article Author
Karyn Lewis writes about the ups and downs of the coffee shop business. Avoid the rookie mistakes many new operators make when they own a coffee shop and read more coffee related articles at her site.
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